Customer Service

Contact Information

The Institute of Physical Art, Inc.
43449 Elk Run
Steamboat Springs, CO 80487
Phone: 970 870-9521
Fax: 970 870-9351

Shipping & Handling

$0.01 - $45.00…......... $8.50
$1,000.01 - 1,500.00..$50.00

Privacy & Security

Your privacy is important to us here at the Institute of Physical Art. When you place an order, we will ask for your name, address, phone number and email address. We will also ask for your credit card information when you place an order. We do not store complete credit card information on our web server.

Please note: We do not rent, share, or exchange our customers' email addresses.

If you are not satisfied with your product(s) you can return them unopened within 30 calendar days. We will give you a refund minus the shipping.

Cancellation Policy For Our Courses

All cancellations must be submitted to the IPA in writing. Please explain the circumstances of the cancellation in a fax 970-870-9351 or email to ensure a timely response.

Cancellations or Transfers:

  • *    Up to 21 days prior to the start of the course, there is a $100 cancellation/transfer fee and the remainder of the tuition will be refunded to the registrant. 
  • *    Less than 21 days prior to the start of the class, there is no refund, transfers or credit issued to the registrant.

Cancellations or Transfers for a course rescheduled due to a national disaster or Federal, State, or local ordinances

  • *    The registrant’s enrollment will be immediately transferred to the new date. 
  • *    If the registrant cannot attend the new date and notifies the IPA within 14 days of the reschedule notice, a full credit shall be issued to the registrant’s IPA account. 
  • *    If the participant cancels after the 14 day grace period and prior to 21 days before the new start date of the class, the $100 cancellation/transfer fee shall apply and the balance shall be issued as a credit to the registrant’s IPA account. 
  • *    If the participant withdraws less than 21 days prior to the class, the registrant forfeits the full tuition. 

For a course that is cancelled due to Federal, State. or Local ordinances and not rescheduled by the IPA

  • *    a full refund will be given. 

If a registrant tests positive for COVID, or can document exposure to a person who has tested positive or is exhibiting symptoms, a full credit will be issued to the registrant’s account if this situation falls outside the normal credit and refund policies above. 

PLEASE NOTE:   Any credit issued to the registrant’s IPA account:

  • *    must be used within 12 months of the date of the course for which you were originally registered unless written authorization is received by the IPA. 
  • *    only one transfer per credit is allowed.
  • *    after utilizing the credit there is a positive balance on registrant’s account this balance can be used toward an additional class registration.

For cancellations or transfers less than 21 days prior to a course start date, there are no refunds, credits, or transfers.

IPA is not responsible for the cost of non-refundable airline tickets or other travel expenses.  The institute is not responsible for guaranteeing a specific instructor or securing approval from any state licensing agency for continuing education credits.